The Very Group
The Very Group Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
The Very Group has a 1.9 star rating from 32 reviews and only 25% would recommend, with consumers mostly dissatisfied according to The Very Group reviews and frequent The Very Group customer complaints about customer service and billing.
Key Takeaways for Future Customers
- Expect good prices and quick delivery but prepare for difficult customer service when chasing refunds or billing issues.
Negative Feedback / Risk Areas
- Repeated complaints about automated helplines, returns not collected, lost parcels, delayed refunds and problematic billing practices.
Positive Feedback
Customers note cheap items, good prices and generally fast delivery when orders go smoothly.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
The Very Group has a 1.9 star rating from 32 reviews and only 25% would recommend, with consumers mostly dissatisfied according to The Very Group reviews and frequent The Very Group customer complaints about customer service and billing.
Key Takeaways for Future Customers
- Expect good prices and quick delivery but prepare for difficult customer service when chasing refunds or billing issues.
Negative Feedback / Risk Areas
- Repeated complaints about automated helplines, returns not collected, lost parcels, delayed refunds and problematic billing practices.
Positive Feedback
Customers note cheap items, good prices and generally fast delivery when orders go smoothly.
Media from reviews
Turn one complaint into a collective action
Runcorn, Halton
Non collection of large item despite several bookings from 22.10.2025
- - Return 1 item DR-DK1QPP213WDUAH7A (Return ID VY000-1-DR-DK1QPP213WDUAH7A).
- - Pickup bookings 31.10.2025 and 11.11.2025 not fulfilled.
I need to return 1 item DR-DK1QPP213WDUAH7A (Return ID: VY000-1-DR-DK1QPP213WDUAH7A)
as ordered 2 by mistake . Booked first collection for 31.10.2025 and was sent email to say YODEL WOULD CONTACT ME with THE PICK UP TIME.
The item was never collected . I have since made several calls to very cust services who have booked collection but YODEL have not turned up . My last booking I did online yesterday for collection today ( 11.11.2025 ) have had email confirming booking but no contact from YODEL TO SAY ITS BEING PICKED UP AND AT WHAT TIME. I am a disabled person with mobility issues and this item is blocking my access to get through door especially in an emergency.
It's is dangerous where it is placed waiting to be collected by YODEL and I am going to injure myself . I cannot take to drop off point as it is a large item and must be picked up.
Please help me before I have to resort to contacting consumer program to get this return item picked up . Thank you -
Preferred solution: This return item that's been waiting for YODEL to correct it picked up asap !
User's recommendation: Think very carefully before ordering
Cancel order
- - A game was ordered as a pre-order by mistake.
- - Payment hasn't been taken yet.
- - Order number is 3000 01** **77.
Hi, Ive mistakenly ordered a game for pre order by mistake . Thankfully the money hasnt been taken yet and I cant afford it . Please can you cancel it for me before the payment is taken.
Order number : 3000 01** **77
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Verified ReviewerComplaint
- - Tried Very at 0800-11-****; no option to speak to a human.
- - Bought within 14 days.
- - Returns are free under the 28-day approval guarantee; product is faulty.
I tried calling Very's customer support line on 0800-11-**** and, as it is an automated system, no option was available to speak to a human being about a system issue when attempting to return a product bought less than 14 days ago. Apparently, returns are free under their 28-day approval guarantee. Therefore, I am stuck with a faulty and heavy-to-carry product.
- Variety of products
- Hopeless customer services
Preferred solution: Full refund
User's recommendation: Expect no help from their customer services line as it is automatic and takes you around in circles!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerNeed my order re delivered by 10am tomorrow
- - Parcel was returned due to wrong delivery.
- - I added an alternate address since I couldn't change delivery online.
- - I needed it by 10am tomorrow.
My parcel return because of wrong delivery. I added an alternative address to my because I could not change the address online on order , I have an event tomorrow.
But my parcel has been returned. And I needed it by 10am tomorrow the 19th of July,202
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Verified ReviewerMissing items, numerous phone calls
- - Original order left at home is missing; replacement arrived.
- - Two orders on the account; investigate and call about the undelivered item.
An order went missing after being left at the side of our home, in view of the street. After contacting you, another order was sent out which has been received.
The original order was going to be investigated, but after numerous phone calls and no result being given or the phone line cutting off, there are still two orders on my account when it should only be one.
Can someone please look into this and call me? I'm not paying for something we never received.
- Great choice easy to order good prices even better when on a sale
- Customer service
Preferred solution: Missing item to be removed from my account
User's recommendation: Ordering is simple and easy, but if there is a problem with any order. Trying to get an answer from them is a nightmare.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerNeed to be taken of books as I am changing my address
The telephone number you gave was not recognised I need my account to be closed as I am changing my address
User's recommendation: Make it easier for customers to contact you
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Verified ReviewerBNPL scheme
- - Gets BNPL eligibility emails.
- - BNPL is declined for every order.
- - Credit limit reduced despite payments.
- - Plans to pay off balance and cancel.
Can you please stop sending me emails saying that I am eligible for the BNPL scheme? Every time I put an order in, you say I can't have it.
Also, I don't understand why you have decreased my credit limit, as I have no problems paying my bills to you. So, I will just pay it all off, then cancel it.
User's recommendation: Very good
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerFaulty goods
- - Tribeca nest of tables; top sits unevenly due to a squinty prong.
- - Largest top didn't fit; rawlplug ripped wood when unscrewed; refund requested.
Wouldn't deal with them again.Customer service were helpful on phone,arranged uplift of faulty goods,promised a refund(uplifted 2nd June)but no refund to date.Paid by c/c so hopefully they'll be able to help.
Purchased Tribeca nest of tables(order no.665253****02).The small table has one of prongs/lugs squinty so top doesn't sit squarely.Largest table top didn't fit properly either and when I tried to unscrew it the metal rawlplug embedded in the wood ripped away.How do I return them for a refund.There were no return instructions or labels included in package.So disappointed.
B.Severeide.
User's recommendation: Be "VERY" very wary.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerComplaint
- - -Parcel marked delivered, not received.
- - -Very logged the issue for investigation and did not provide a callback.
- - -Yodel showed delivery at neighbour.
I called to advise that I hadn't received my parcel despite the tracking information indicating it had been delivered. I didn't receive the delivery picture but the customer service representative at Very could see it; she described two brown dogs and a white gate.
I responded that this was not my address, as I don't have two brown dogs or a white gate. She indicated that she would log this for investigation and that I would receive a text. Because I wasn't happy with the service, I asked to speak to a manager. I was told I would get a callback within 24 hours - which I did not.
I also never received a text. I took matters into my own hands and contacted Yodel. They sent me a picture of the delivery and I recognised it as my neighbour's place. In the meantime, without Very knowing this, I received a rude email informing me that it was my address and that the missing delivery case was closed!
I was waiting to receive a text or a callback so I could inform Very that I had received it and that I was correct in stating the delivery had not come to my address. How is it acceptable, with no investigation or proof, for Very to decide it was my address and that the case was closed?
What if I hadn't recognised the address in the picture or been able to obtain the picture myself from Yodel? This is wholly unacceptable and I would like to raise an official complaint with Very.
- Good prices and quick delivery
- Terrible customer service
Preferred solution: Apology
User's recommendation: don't use Very
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerVery late delivery
though I paid for next day delivery. item never comes.
I have been waiting for serval days. This is really bad experience.
User's recommendation: avoid it.
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Verified Reviewer |
Wrexham, Wales
Resolved: Returns
I sent the pants back and received a response from Very that the money was transferred, but it's not there.
Preferred solution: Full refund
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Verified ReviewerChanged
- - Requests email change from magda.lena4@***.pl to Magdalena.michalma@***.pl.
- - Old email stopped working; user cannot log in.
I need to change the email address on my Very account. The old email is magda.lena4@***.pl please change it to Magdalena.michalma@***.pl.
My details.
Magdalena Michalak
{{Redacted}}
Account number 5681****
Date of birth 28/07/1975
The old email stopped working and I can't log into my account.
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Verified Reviewer |
Wrexham, Wales
Returns
- - Two tumble dryers arrived instead of one.
- - I rang to arrange the second dryer's collection and saved £250.
- - Please forward this to the correct dept.
Hello,
I'm not sure if I'm sending this message to the right people, but for some reason, I was given two tumble dryers when I only ordered one. Now, you are very lucky. As soon as I realised it was not a joke, and the second tumble dryer turned up, I rang you, and now have arranged for the second one to be collected. If I had not called, you would never have known I had been given the second one. I could have just said that the tumble dryer was too big to fit my room, and when I called, you had no idea that a second one had been given to me. So, I could have kept it, but I decided to be straight with you, so a little compensation would not go amiss, especially as I saved you from losing £250. If this has been sent to the wrong department, could you please forward it to the right department?
Please,
David Hyder.
- You can pay over certain amount of months
Preferred solution: some for of compensation for being honest with the very group
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Verified ReviewerJohnmcgarry7390@***.com
- - Registering with Very to get a TV on Pay Up.
- - Account linked to email johnmcgarry7390@***.com.
- - I’ve never used Very before and want this resolved.
Im truing to register myself with very to try get a tv to payup and its telling me i have an account already linked to my email which is johnmcgarry7390@***.com my name and my address is 31 falside crescent bathgate my dob is 07/03/1990 and iv never had anything before from very and i kmow this for a fact and i would like to tey resolve this so i can try get a tv on pay up any help would be greatly appreciate thanks in advance
User's recommendation: Not yet sure
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Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Newcastle Upon Tyne, England
Order
Hi there I placed an order today and I can't get into my very account to see when my order is being dispatched
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerOrder
Hi there sorry to bother you I'm wondering when my order is being dispatched please as I ordered it from very on Monday
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Karma will hopefully come at you hard for wanting paid to do the right thing.